> ## Documentation Index
> Fetch the complete documentation index at: https://growi.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

## Troubleshooting

<AccordionGroup>
  <Accordion title="Webhook Not Being Received">
    Ensure your webhook URL is correctly configured in Organization settings and is publicly accessible over HTTPS.
  </Accordion>

  <Accordion title="Receiving Duplicate Events">
    Implement idempotency in your webhook handler using the `idempotency_key` field to deduplicate events (for older payloads without it, combine `campaign_affiliate_id`, `event`, and `occurred_at`).
  </Accordion>

  <Accordion title="Webhook Failing with Timeout">
    Your endpoint must respond within 10 seconds. Consider processing webhooks asynchronously and returning a 200 response immediately.
  </Accordion>

  <Accordion title="Got removed when changing a code">
    Changing a creator's affiliate code does **not** remove them from the campaign. Status webhooks (`activated` / `removed` / `left`) only fire on status changes. Code changes emit `campaign_affiliate.code_updated` instead. If you received a `removed` event around a code change, check whether the creator was also removed (or a delayed status webhook from an earlier action was delivered).
  </Accordion>
</AccordionGroup>